We value your trust. This policy explains how we handle refunds and cancellations for donations and contributions made through our website.
100% refund for duplicate transactions
Full refund for wrong amounts
Request refund within 7 days
Generally non-refundable
At गुंजन वेलफेयर ट्रस्ट, we are grateful for every contribution that helps us serve our mission. We understand that occasionally you may need to request a refund or cancel a contribution — and we're committed to handling such requests fairly and transparently.
This Refund & Cancellation Policy outlines the circumstances under which refunds are issued, the process to request one, and the expected timelines. By making a donation or payment on our website, you agree to this policy.
In Short: We honor refund requests for genuine errors (duplicate charges, wrong amounts, technical glitches) within 7 days. Voluntary donations are generally non-refundable.
Donations made to गुंजन वेलफेयर ट्रस्ट are voluntary contributions toward our charitable programs. Once a donation is processed and utilized, it becomes part of our ongoing work and cannot be returned.
However, we recognize that mistakes can happen. In specific situations, we're happy to issue a refund.
Duplicate charges, wrong amounts, technical errors
Requests must be made within 7 days of donation
Transaction ID and payment proof required
We will issue a full refund in the following circumstances:
Good News: In all eligible cases above, we issue a 100% refund — no deductions, no questions asked.
To protect our charitable mission and ensure transparency, we cannot process refunds for the following:
If you simply change your mind after donating voluntarily.
Requests made after 7 days from the donation date.
When the donated amount has already been utilized for a cause.
Where a tax-exempt receipt (80G) has already been issued.
Note: If a refund is approved after a tax receipt was issued, the receipt will be voided and you must not claim the deduction under Section 80G of the Income Tax Act.
To request a refund, please follow these simple steps:
Include: Full name, email, phone, donation date, amount, transaction ID, and reason for refund.
Our team will verify the transaction with the payment gateway. This usually takes 2-3 business days.
You'll receive an email notifying you whether the refund has been approved or rejected, along with the reason.
If approved, the refund is initiated within 2 business days and credited to your original payment method.
We aim to process refunds as quickly as possible. Here's the expected timeline:
| Stage | Expected Time |
|---|---|
| Acknowledgment of Request | Within 24 hours |
| Verification of Transaction | 2-3 business days |
| Approval Notification | Within 4 business days |
| Refund Initiation | Within 2 business days of approval |
| Amount Credited to Your Account | 5-10 business days (depends on bank/payment gateway) |
Total expected time: 7-15 business days from the date of your refund request.
Refunds are always credited to the original source of payment:
Amount reversed to the same card within 5-10 business days.
Credited back to your UPI ID or wallet within 3-7 business days.
Reversed to the source account within 5-10 business days.
We do not issue refunds via cash, cheque, or to a different account than the one used for the original transaction.
For paid events, workshops, or programs organized by us, the following cancellation policy applies:
| Cancellation Timeline | Refund Amount |
|---|---|
| More than 7 days before event | 100% Refund |
| 3-7 days before event | 50% Refund |
| Less than 72 hours | No Refund |
| Event cancelled by us | 100% Refund |
If we cancel an event for any reason, you'll receive a 100% refund automatically within 7 business days — no action needed from your side.
You may cancel an in-progress donation or event registration as follows:
We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and amicably.
Note: Filing an unnecessary chargeback without first contacting us may result in your email being blocked from future donations. We take fraud seriously and cooperate fully with legal authorities.
If you believe there's been an unauthorized transaction, please:
We may update this Refund & Cancellation Policy from time to time to reflect changes in our practices or legal requirements. Updates will be:
We encourage you to review this page periodically.
For any refund-related questions or to submit a refund request, please reach out to us through any of the following channels:
Our team is available to assist you Monday to Saturday, 10 AM - 6 PM IST.